Responsible gaming is not just a legal checkbox at luky91 — it is a core part of how we operate. Here is what we do to protect every player on the platform.
Feeling like things are getting out of hand? You can request a voluntary self-exclusion for a period of 30 days, 90 days, 6 months, 1 year, or permanently. Once activated, your account is locked and you cannot register a new one during the exclusion window.
Set a hard cap on how much PKR you can deposit per day, per week, or per month. Limits take effect immediately when you reduce them. Any request to increase a limit is subject to a mandatory 7-day cooling-off period before it is applied.
luky91 allows you to set session time alerts that notify you once you have been playing for a defined duration. A gentle on-screen prompt reminds you to take a break, check the time, or log out — keeping you mindful of how long you have been on the platform.
Need a short break without fully excluding yourself? Activate a cooling-off period of 24 hours, 72 hours, or 7 days. During this time your account is temporarily suspended and you cannot place any bets or make deposits at luky91.
Beyond deposit limits, luky91 lets you set a maximum loss threshold per day, week, or month. Once you reach your chosen limit, your betting access is automatically suspended for the remainder of that period — helping you stay within a budget you are comfortable with.
At regular intervals during your session, luky91 displays a reality check — a brief summary of your current session duration, total bets placed, and net result. This keeps you grounded in facts rather than in the heat of the moment, which is where problems most commonly start.
Problem gambling can develop gradually, and it is not always obvious when recreational play has crossed a line. These are common warning signs that a player — or someone close to them — may need support.
Answer these questions honestly. If you find yourself saying "yes" to three or more, it may be worth speaking to someone about your gambling habits.
All of luky91's responsible gaming tools are built directly into your account settings — no need to contact support for basic limits. Here is how to find and use them.
Visit the luky91 Login page and sign in with your registered mobile number or email and password. Make sure you are on the official luky91.org platform.
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu that appears.
In your account settings panel, locate the "Responsible Gaming" tab. This is where all safety tools are consolidated in one place for easy access.
Choose from deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion. Reductions take effect immediately. Increases have a 7-day delay to protect you from impulsive decisions.
Confirm your selection. You will receive a confirmation on-screen and via email or SMS to your registered contact details. Your settings are now active.
Set a maximum PKR amount you can deposit per day, week, or month. Great for players who want to enjoy cricket betting or casino games within a firm budget. Applies across all payment methods including JazzCash, EasyPaisa, HBL, and UBL.
Define the maximum net loss you are comfortable with over a given period. Once you hit your threshold, luky91 automatically pauses your betting access. This limit resets at the start of each new period — daily at midnight, weekly on Monday, and monthly on the 1st.
A short pause — 24 hours, 72 hours, or 7 days — during which your account is fully suspended. You can still access your account history and withdrawal of existing balance is permitted, but no new bets or deposits can be placed until the period expires.
A stronger, longer-term measure. Choose from 30 days up to permanent exclusion. During self-exclusion, your account is fully locked, all promotional communications are stopped, and luky91 will refuse any attempt to re-register under the same identity for the duration of the exclusion period.
luky91 operates a zero-tolerance policy toward underage gambling. Every account registered on the platform is subject to mandatory age verification using CNIC (Computerised National Identity Card) data before any deposits or gameplay are permitted.
The minimum age to create a luky91 account and participate in any form of gambling — including cricket betting, PSL markets, slot games, or live dealer tables — is 21 years. This applies to all players across Pakistan, whether based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else.
If luky91 has any reason to suspect that a registered account belongs to a person under the age of 21, the account will be immediately suspended pending verification. Any funds in the account will be frozen until the investigation is complete. If underage play is confirmed, the account will be permanently closed and the matter may be referred to the appropriate authorities.
All players must be at least 21 years of age. CNIC verification is mandatory during the KYC process. No exceptions are made under any circumstances.
Zero tolerance, immediate suspension if detected
Mandatory identity check before first deposit
Password-protect your account on shared devices
Contact support to flag suspected underage access
If you or someone you know is struggling with problem gambling, professional help is available. luky91 encourages all players to reach out — it takes real strength to ask for support.
Our responsible gaming team is available around the clock. Contact us at [email protected] for confidential guidance, tool activation, or account closure assistance.
Gamblers Anonymous is an international fellowship of people who share their experiences to solve their common problem of compulsive gambling. Meetings and resources are available globally, including online formats accessible from Pakistan.
GamCare is a leading international provider of information, advice, and support for problem gambling. Their online resources, self-help guides, and counselling referral network are available to players worldwide including those based in Pakistan.
Problem gambling affects the whole family. If someone you care about is struggling, GamAnon and similar peer support networks offer dedicated resources for family members and close friends of people affected by compulsive gambling.